7-8 July 2026, The Manchester Deansgate Hotel, UK
Customer Experience Live
The Experience Show
1-2 July, Manchester
Reimagining the business of experience
UK's premium gathering of Customer Experience, Customer Service and Contact Centre Leaders
In-Person
Senior Executives from targeted verticals
110+
Sessions
89%
Decision Makers and Influencers
6
Tracks
Level up
Your CX Strategy
CX Live Show UK, part of The Experience Show UK, captures the ambition, innovation, and next-gen technologies orchestrating amazing customer experiences. The event aims to bring together top executives from visionary brands that are re-imagining CX realities.
The new world requires an agile, frictionless, humanised, and innovative CX model. The event brings together top executives from visionary brands that are re-imagining CX realities.
Trailblazers
Shiona Crichton
CEO
Moneyline
Ed Ackerman
Chief Customer Officer
Qover
Justin Leese
CTOO
Ogi
Jon Betts
Chief Operating Officer
BNP Paribas Personal Finance
Jas Narang
Chief Transformation, Data & AI Officer
Santander
Charlotte Burridge-Taylor
Global Head of Customer Care Training
Volvo Cars
Annie Laverty
Chief Experience Officer
The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Helen Carter
Global Head of Site Automation, Fleet, Payments and Loyalty
Vivo Energy
Contact Centre Show
Contact center new paradigms - Agent AI, AI, Analytics, Experience Hubs, Customer Experience.
Customer Experience Live Show
Embracing hyper-personalisation as a top management mantra to amplify the value of care and gain wallet share.
Why Attend
Testimonials from past attendees
Adidas
It's been two great days here. There was a huge wealth of knowledge being shared with great discussions and many professional insights from different industries and perspectives, which is very interesting and enriching. I’d also like to highlight the maturity of the discussions that we had here, bringing real knowledge and real
insight from the ground. That's what everybody wants and that's what's valuable for all of our fields. So definitely I recommend being here and look forward to being here
again.
Aramark
Thank you so much for having us here today. It has been really enlightening. I
just want to put a message out there to people to attend these events. They're incredibly beneficial. The speakers are wonderful. You pick up loads of insights, loads of help.
And there's also the opportunity to validate: “Am I in the right space?”; “Am I having the right conversations?” So, if you're thinking about coming to an event, please check them out.
Nobia
I really enjoyed the content, but even more the conversations with people between the sessions, actually, and the demos of augmented reality and demos of tools and so on have been really valuable. Thank
you!
Crocs
Customer Experience Live Show is indeed a show of knowledge and insights! It is great to be able to catch up and hear from CX experts working across many different segments and industries. Additionally, it is a great opportunity for networking with CX leaders and exchanging ideas and best practices with them
AI Experience, Predictive Engagement & Loyalty
Adapting an AI powered, proactive engagement models to orchestrate seamless experiences, reduce costs and increase customer loyalty.
Service Automation Experience
Leveraging AI and automation to enhance service experience and operational excellence to deliver growth.
Workplace Experience & Engagement
Spotlight on workplace experience and workforce management to deliver exceptional experiences.
Contact Us
Enquire to sponsor, attend, request a brochure, or awards information
