Accreditation Partner
22 and 23 June 2027, Birmingham, UK
UK's premium gathering of experience, engagement, operations & transformation Leaders
7th Annual
Customer Experience Live's
Experience Leaders Live Show
22 - 23 June 2027, Birmingham
Transformation blueprint for AI driven experience, engagement, and support
Strategy benchmark, ROI metrics, and technology excellence for:
Experience Amplification | Customer Operations | Engagement | Operational Excellence
Senior Executives from targeted verticals
82% Decision Makers and Influencers
5 focussed forums to enhance learning outcomes
Strategies to deliver growth
Level up
Your CX Strategy
The Experience Leaders Live Show UK, captures the ambition, innovation, and next-gen technologies orchestrating amazing customer experiences. The event aims to bring together top executives from visionary brands that are re-imagining CX realities.
The new world requires an AI powered, agile, frictionless, humanised, and innovative CX model. The event brings together top executives from visionary brands that are re-imagining CX realities.
Trailblazers
Shiona Crichton
CEO
Moneyline
Ed Ackerman
Chief Operating Officer
Qover
Justin Leese
CTOO
Ogi
Jon Betts
Chief Operating Officer
BNP Paribas Personal Finance
Jas Narang
Chief Transformation, Data & AI Officer
Santander
Charlotte Burridge-Taylor
Global Head of Customer Care Training
Volvo Cars
Annie Laverty
Chief Experience Officer
The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Helen Carter
Global Head of Site Automation, Fleet, Payments and Loyalty
Vivo Energy
Customer Operations Leaders Live
Contact centre new paradigms - Agent AI, AI, Analytics, Experience Hubs, Customer Experience.
Customer Experience Leaders Live
Embracing hyper-personalisation as a top management mantra to amplify the value of care and gain wallet share.
Why Attend
Testimonials from past attendees
Adidas
It's been two great days here. There was a huge wealth of knowledge being shared with great discussions and many professional insights from different industries and perspectives, which is very interesting and enriching. I’d also like to highlight the maturity of the discussions that we had here, bringing real knowledge and real
insight from the ground. That's what everybody wants and that's what's valuable for all of our fields. So definitely I recommend being here and look forward to being here
again.
Aramark
Thank you so much for having us here today. It has been really enlightening. I
just want to put a message out there to people to attend these events. They're incredibly beneficial. The speakers are wonderful. You pick up loads of insights, loads of help.
And there's also the opportunity to validate: “Am I in the right space?”; “Am I having the right conversations?” So, if you're thinking about coming to an event, please check them out.
Nobia
I really enjoyed the content, but even more the conversations with people between the sessions, actually, and the demos of augmented reality and demos of tools and so on have been really valuable. Thank
you!
Crocs
Customer Experience Live Show is indeed a show of knowledge and insights! It is great to be able to catch up and hear from CX experts working across many different segments and industries. Additionally, it is a great opportunity for networking with CX leaders and exchanging ideas and best practices with them
Engagement Leaders Live Forum
Improve customer satisfaction through personalised, efficient, and seamless customer interactions.
Future Customer
Forum
Orchestrate seamless experiences, reduce costs and increase customer loyalty.
Experience Transformation Forum
Spotlight on tools, people, process, technologies, and transformation to position for long term growth.
Contact Us
Enquire to sponsor, attend, request a brochure, or awards information
